Last updated: August 2026. This policy applies to donors. Students never pay anything to apply or receive a voucher, so there is nothing for a student to be refunded.
Donations made through Reachable are generally non-refundable. Once a donation is confirmed, it is allocated toward verifying and fulfilling a voucher for a real student, often within hours. Because funds move quickly toward a specific, real outcome, we're not able to offer refunds simply for a change of mind after a donation has been confirmed.
Duplicate charges. If you were accidentally charged twice for the same donation due to a technical error, we will refund the duplicate charge in full.
Unauthorized transactions. If a donation was made on your payment method without your authorization, contact us immediately and we will investigate and refund where confirmed.
Processing errors. If a technical error on our platform caused you to be charged an incorrect amount, we will refund the difference.
Email reachabledata@gmail.com with your donation confirmation details (the email used, approximate date, and amount). We aim to respond within 3-5 business days. Approved refunds are processed back to your original payment method through Flutterwave, and may take several additional business days to reflect, depending on your bank.
You can cancel a recurring monthly donation at any time by contacting us. This stops future charges, but does not retroactively refund charges already processed, unless one of the circumstances above applies.
This page describes our actual refund practices in plain language. It is not a substitute for a policy reviewed by a qualified lawyer. If you have a specific concern about a donation, please contact us directly and we'll work with you on it.